1. General Policy
At Hallita Enterprise Limited, we provide access to digital goods, licenses, trading simulations, and educational tools. Due to the intangible and instantly accessible nature of digital products, all sales are considered final once the purchase has been completed.
We do not accept returns or issue refunds except under the limited circumstances outlined below.
2. Non-Refundable Purchases
You are not eligible for a refund in the following cases:
- Change of mind after purchase.
- Failure to use the product, license, or service.
- Dissatisfaction with learning outcomes or trading results.
- Technical issues arising from your device, internet connection, or incompatibility not caused by our system.
3. Eligible Refunds (Exceptional Cases)
Refunds may only be granted if:
- You are charged more than once for the same product due to a billing error.
- You purchased but never received access to the product or service.
- The product delivered was materially different from what was advertised.
All refund requests must be made within 7 days of purchase and must include proof of payment.
4. Refund Process
- To request a refund, contact us at info@hallitaenterprise.com with your transaction details.
- We will investigate and respond within 10 business days.
- Approved refunds will be processed to your original payment method within a reasonable timeframe (subject to payment provider timelines).
5. Subscription Services
If you subscribe to recurring services:
- Cancellations must be made before the renewal date to avoid further charges.
- We do not provide pro-rated refunds for unused subscription periods.
6. No Chargebacks
By making a purchase, you agree not to initiate chargebacks or disputes with your bank or payment provider without first contacting Hallita Enterprise Limited to resolve the issue. Unauthorized chargebacks will be considered a breach of these terms and may result in account suspension.
7. Contact Us
For all refund and billing inquiries, please contact:
Hallita Enterprise Limited
📍 Office B16, Rehema Place, Ngong Road, Nairobi
📧 info@hallitaenterprise.com
📞 +254 703 103 127
